Shipping Policy
Shipping Policy
We’re committed to delivering your order quickly, safely, and in compliance with all applicable regulations.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation email is received.
Once your order ships, you’ll receive a shipping confirmation email with tracking details.
Please note: Processing times may be extended during peak periods or due to unforeseen carrier delays
Shipping Rates & Delivery
- Flat Rate Shipping: $35.00 (Canada-wide)
- Delivery times vary depending on your location and carrier service
Estimated delivery times will be provided at checkout where available.
Age Verification (19+)
In accordance with Canadian laws, all orders require age verification upon delivery.
- You must be 19 years of age or older
- A valid government-issued photo ID may be required at delivery
Orders cannot be released without proper identification.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email.
- Tracking may take 24–48 hours to update
- You can use the tracking link provided to monitor your shipment status
Delayed or Missing Orders
If your order has not arrived within the expected timeframe:
- Check your tracking information first
- If the issue persists, contact us with your name and order number
We’ll work with the carrier to resolve the issue as quickly as possible.
In-Store Pickup
At this time, in-store pickup is not available.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
International Shipping
We currently do not offer standard international shipping through our website.
For inquiries related to international orders or bulk shipments, please contact our team directly.
Legal Compliance
By placing an order, you agree to:
- Use our products only for legal and authorized purposes
- Comply with all local, provincial, and federal laws
Orders may be refused or canceled where prohibited by law.
Need Assistance?
For any shipping-related questions, please contact us:
customersupport@cigarettes.ca