Returns & Refunds Policy
We want you to love your purchase. If something isn’t quite right, we’re here to help.
You can always contact us for any return question at customersupport@nativecigarettes.ca.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible:
- The item must be unused, unworn, and in original condition
- All original tags and packaging must be included
- Proof of purchase (receipt or order confirmation) is required
How to Start a Return
To initiate a return, please contact us at:
customersupport@cigarettes.ca
If your return is approved, we’ll provide:
- A return shipping label
- Instructions on how and where to send your item
⚠️ Items sent back without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is:
- Damaged
- Defective
- Incorrect
Contact us right away so we can resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns on:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products
- Hazardous materials,
- flammable liquids, or gases
- Sale items or gift cards
If you’re unsure about a specific product, feel free to reach out before purchasing.
Exchanges
Need a different item?
The quickest way is to:
- Return your original item
- Place a new order once your return is approved
Refunds
Once we receive and inspect your return, we’ll notify you of the status.
If approved:
- Your refund will be issued to your original payment method
- Processing times may vary depending on your bank or credit card provider
Need Help?
We’re here for you. Contact us anytime at:
customersupport@cigarettes.ca