Faqs
frequently asked questionsEverything you need
Everything you need
to know about
How can I order cigarettes online?
Simply browse our collection, choose your preferred cigarette brands, add them to your cart, and proceed to checkout. Fill in your details and confirm your order.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for faster checkout.
How will I know my order is confirmed?
Once your order is placed, you will receive a confirmation message via email or WhatsApp with your order details.
Can I cancel or edit my order?
Orders are processed quickly, so changes may not always be possible. Contact our support team immediately if you need any updates.
What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfer, and selected online payment methods depending on your location.
Is Cash on Delivery available?
Yes, Cash on Delivery is available in selected cities for your convenience.
When is my order processed?
Your order is processed once payment is confirmed or COD order is verified by our team.
Are your cigarettes original?
Yes, we provide 100% genuine and high-quality cigarette brands sourced from trusted suppliers.
What brands do you offer?
We offer a wide range of local and imported cigarette brands. You can explore all available options in our shop section.
Where do you deliver?
We deliver across major cities. Delivery availability may vary depending on your location.
How long does delivery take?
Delivery usually takes 2–5 working days depending on your city and order confirmation time.
What are the delivery charges?
Delivery charges depend on your location and order size. Exact charges are shown at checkout.
Do you offer free delivery?
Yes, we may offer free delivery on selected orders or promotional deals.
Do you offer discounts or deals?
Yes, we regularly offer discounts, bundle deals, and special promotions on selected brands.